Refund and Returns Policy

At Fitology.shop we do understand that sometimes, things may not go as planned, and you may need to return or exchange your garments. You might be asking: “Can I try it out and return it if it’s not to my liking or I think a smaller size would fit better?”. We want to make this process as simple and hassle-free as possible.

We proudly offer returns FOR FREE or exchanges within 30 days from the day you received your order. Feel free to try the pants or the bras on, and if they don’t quite win you over, please send them back to us with care. Ensure everything is in their original packaging and remains unwashed and unaltered, with original labels and tags attached.

The return must be accompanied by a valid proof of payment, and all products are subject to thorough inspection.

To ensure a smooth online return experience, please have your order number ready.

Please read our return policy below to ensure a smooth experience:

30-Day Hassle-Free Returns

We offer a 30-day return policy, allowing you to return the items within 30 days from the date / day parcel is delivered. This provides you with plenty of time to try on your new clothes, ensuring they meet your expectations.

Eligibility for Returns

To be eligible for a return, the returned items must be:

1. Unworn, unused, and in their original condition.
2. In the original packaging with all tags and labels attached.
3. Free from any stains, odors, or pet hair.
4. Not a final sale or marked as “non-returnable.”

How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact our customer support team at info@fitology.store to request a return authorization. Be ready to provide your order number and the reason for your return.
2. Once your return request is approved, you will receive an RMA (Return Merchandise Authorization) number and instructions on how to send back your Fitology items.

Return Shipping

You are responsible for return shipping costs unless there is a mistake on our part (e.g., wrong item or size sent). We recommend using a trackable shipping service to ensure the safe return of your items.

Refunds and Exchanges

Upon receiving your return and inspecting the item(s), we will process your refund or exchange promptly. Please note the following:

• Refunds will be issued to the original payment method, and it may take up to 2-4 business days for the refund to appear on your account, depending on your payment provider.
• If you opt for an exchange, we will send out the new item as soon as we receive your returned Fitology garments.

Damaged or Defective Items

If you receive damaged or defective products, please contact us immediately! We will replace the item or issue a refund, depending on your preference. We also offer free shipping for returns in this case.

Contact Us

If you have any questions or need further assistance with your return, please don’t hesitate to contact our friendly customer support team at info@fitology.store. We are here to help you!

At Fitology.store, we are committed to providing you with high-quality clothing and exceptional customer service. Thank you for choosing us as your activities wear destination. Your satisfaction is our priority!