FAQ

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Hi there. Thank you for reaching us.
Here are some common questions that we frequently receive from our customers. We kindly welcome you to find your concern and the answer to it. If you have more questions, mail us at support@fanka.com, and we will reply to you during our office hours.

[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column width=”1/5″ _et_uniqid=”et_custom_uniqid_new_658550341b76d”][/vc_column][vc_column width=”3/5″ _et_uniqid=”et_custom_uniqid_new_65854ffadda9b”][vc_tta_tour][vc_tta_section title=”Product and Fit” tab_id=”1703235434545-9b87b760-14fb”][vc_toggle title=”Do you run true to size?”]Sizing varies among different collections. You might notice that we have different functions and textures for each collection if you constantly view our products. So here are some we would like you to consider when deciding which one to purchase.

Our #1 Seller Body Sculpt Series has more compression to support your daily sports activities. Many customers have commented that it can also prevent varicose veins from an extended period of standing and sitting. So you can feel the compression when you put on them.

Our Beyond Nude Collection includes products suitable for light activities such as yoga but primarily designed for everyday casual wear. The material stretches naturally, is super accommodating, and fits your body exceptionally well.

Our Pet Hair Free Collection is a unique collection that is specially designed for pet lovers. Because of the slick anti-fur surface and fabrication structure, it contains a bit of compression and is also suitable for morning jogs with your favorite furry buddy.

Our apparel should run true to size. If you are wondering in-between sizes to purchase, we highly recommend you follow the measurements in our size guide.

Still trying to figure it out? We’d love to talk to you about it. Reach out to one of our fit specialists at support@fanka.com for personalized advice![/vc_toggle][vc_toggle title=”How can I know if your products fit my body measurement?”]All of our products have size guides adequately listed in size guides on our product pages. In addition, you can cite our model’s body measurement details for correct reference. We currently provide sizes S to XL, each size with a specific range of height, weight, waist, hips, and inseam. We highly recommend you check our size guide whenever you are unsure about your size.

Can not decide? No worries, email us via support@fanka.com, and we will get back to you and be your personal size guide.[/vc_toggle][vc_toggle title=”Can I put your products into washing machine?”]Yes. Our products can go into the washing machine. However, remember to wash with like colors and temperatures below 30°C. We suggest you put our leggings and tops into wash bags before placing them into the washing machine. This can give you the best experience every time you wear any of our products and make them last even longer.

If you like to wash by hand, we recommend using the same method we mentioned earlier. You can find the detailed guideline on our product pages under the Material & Care section.[/vc_toggle][vc_toggle title=”Can we have more color choices for your leggings?”]We have received an enormous amount of requests to launch more colors and sizes, and we are working on that!

We are having a long decision before we publish new colors. We want to ensure that our leggings’ color will not sink after washing; the color can support you to shine and go with any occasion; the color will prevent you from showing your underwear colors if you choose to wear them. There are many considerations before we dive into the final process of launching.

We want to put on our best performance and good quality products that serve you well. It takes longer, but we are a hundred percent sure it is worth waiting for our customers. We heard you, and we will try our best to shorten the time we use to launch new products.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Returns and Exchanges” tab_id=”1703235434546-a0fa7962-c156″][vc_toggle title=”What’s your return policy?”]We offer free returns or exchanges within 30 days from the date you’ve received all your item(s). All items must be unwashed, unaltered, and placed in original packaging. Please note that the original shipping cost is non-refundable.
For customers from the United States, Canada, and the United Kingdom, we’ll mail you a prepaid return label once your return request is approved. If you are in countries besides these three regions, please get in touch with us via support@fanka.com.[/vc_toggle][vc_toggle title=”How do I return or exchange any item?”]Follow the steps below to complete the return or exchange process:

Step 1: Email us via support@fanka.com with your name, order number, and email address you used when filling in the information at checkout. We understand you are in a hurry, but please give us time to reply. We will get back to you as soon as possible.
Step 2: Place your items into the original packaging, and make sure they are unwashed, and unaltered.
Step 3: Deliver your package to a certified shipping carrier. Be sure to get a receipt and tracking code, so we know you are sending items to us.
Step 4: Once we receive your package, we will return your purchases for refunds and ship other products for exchange. And hooray, you are done! No more step 5![/vc_toggle][vc_toggle title=”When can I get my refund and exchange items?”]Refund or exchange will proceed immediately once your return is well received.

For a refund, the processing time will depend on the payment method you used for your order. PayPal refunds take up to 3 business days to process. Credit card refunds will take between 7-14 business days to process.

For an exchange, it will take up to 3 business days to arrange the shipment of the replacement item. Once shipped, we will send you a confirmation email with tracking numbers.[/vc_toggle][vc_toggle title=”Do I need to pay for my shipping for returns and exchanges?”]It depends on countries.

You don’t need to pay for shipping if you are in the United States, Canada, or the United Kingdom. You will receive a return label for anything you want to return.

If you are in countries besides the United States, Canada and the United Kingdom, you will need to pay for shipping first. Please make sure to keep the shipment receipt. We can undertake a shipping fee below $30. We apologize for any inconvenience.

If you have further questions, email us at support@fanka.com, and our customer service team will reply during working hours.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Shipping, Tracking and Orders” tab_id=”1703235434547-b0d91f8a-8584″][vc_toggle title=”Where can I track my order?”]We process orders within 24 hours after your purchase. Once you place your order, confirmation emails will be delivered to you with the order number and tracking number.

You can check your order status through Track My Order page with your order number or tracking number on our website.[/vc_toggle][vc_toggle title=”Oops, just made a mistake, I want to cancel or change my order, can you help me?”]We try to fulfill orders as quickly as we can. Please email us at support@fanka.com, we’ll see what we can do!

If you need more clarification or hesitate, hang on until you can try our products. We have the confidence to be sure that you’ll love them. If you still don’t want them, you can always send them back within 30 days, right after you receive them. Just a friendly reminder, we have a 30 days return guarantee.[/vc_toggle][vc_toggle title=”How do you ship?”]We currently offer two ways of shipping: standard and expedited worldwide shipping. We select the carrier based on your shipping countries. Our standard shipping method costs USD $7.99. Once you purchase over USD $99, we automatically waive that fee for all standard shipping orders. If you wish to deliver to you in lightning speed, we offer min. USD $15.99 expedited shipping to all countries.

If you wish to ship to a PO BOX, the delivery time will be approx. 11 to 21 days, the policy applied to all countries. Therefore, we recommend you fill up your shipping address with specific places instead of a PO BOX to get your package in a desirable time.[/vc_toggle][vc_toggle title=”Will Covid-19 affect my shipping time?”]Due to the current Covid-19, you may experience short delivery delays. Please be assured that your order will still be sent to you as soon as possible. We appreciate your patience; our package will arrive at your place in time.[/vc_toggle][/vc_tta_section][/vc_tta_tour][/vc_column][vc_column width=”1/5″ _et_uniqid=”et_custom_uniqid_new_6585500a4bfb1″][/vc_column][/vc_row]