Do you run true to size?

FITOLOGY PRODUCTS EXHIBIT VARYING SIZES SINCE EACH IS UNIQUELY CRAFTED TO ADDRESS DIVERSE NEEDS. ALTHOUGH SUITABLE FOR LIGHT ACTIVITIES SUCH AS YOGA, OUR PRODUCTS ARE PRIMARILY DESIGNED FOR EVERYDAY CASUAL WEAR. THE MATERIALS SELECTED OFFER A NATURAL STRETCH, PROVIDING EXCEPTIONAL FLEXIBILITY AND A SNUG FIT THAT CONFORMS TO THE BODY. CERTAIN ITEMS FEATURE ADDITIONAL COMPRESSION, IDEAL FOR SUPPORTING DAILY SPORTS ROUTINES AND ACTIVITIES. GENERALLY, OUR APPAREL IS EXPECTED TO ALIGN WITH STANDARD SIZING. HOWEVER, IF YOU FALL BETWEEN SIZES AND ARE UNCERTAIN ABOUT THE APPROPRIATE CHOICE, WE STRONGLY RECOMMEND CONSULTING THE DETAILED MEASUREMENTS OUTLINED IN OUR SIZE GUIDE. THIS ENSURES A MORE ACCURATE FIT TAILORED TO YOUR SPECIFIC BODY DIMENSIONS. SHOULD YOU HAVE ANY SPECIFIC QUERIES REGARDING SIZING OR REQUIRE PERSONALIZED ASSISTANCE, DO NOT HESITATE TO CONTACT OUR CUSTOMER SUPPORT TEAM. WE ARE DEDICATED TO HELPING YOU DISCOVER THE PERFECT FIT TAILORED TO YOUR UNIQUE PREFERENCES AND ACTIVITIES.

How can i know if your products fit my body measurement?

DISCOVERING THE PERFECT FIT FOR OUR PRODUCTS IS SIMPLIFIED THROUGH OUR EXTENSIVE SIZE GUIDE, APPLICABLE TO BOTH TOPS AND BOTTOMS. BY CONSULTING OUR DETAILED SIZING INFORMATION, YOU CAN PRECISELY DETERMINE THE IDEAL SIZE FOR YOUR BODY MEASUREMENTS WITHIN THE XS TO XL RANGE. MOREOVER, OUR MODELS’ PHYSIQUES CAN SERVE AS A VISUAL AID, PROVIDING GUIDANCE ON ACCURATELY MEASURING YOUR DIMENSIONS AND GUARANTEEING A FLAWLESS FIT WHEN MAKING YOUR CHOICE. SHOULD YOU HAVE ANY PARTICULAR INQUIRIES ABOUT SIZING OR REQUIRE PERSONALIZED ASSISTANCE, DO NOT HESITATE TO CONTACT OUR CUSTOMER SUPPORT TEAM FOR EXPERT GUIDANCE.

Can i put your products into washing mashine?

YES, OUR PRODUCTS ARE DESIGNED TO BE MACHINE-WASHABLE. HOWEVER, TO ENSURE THE LONGEVITY OF YOUR ITEMS, WE RECOMMEND WASHING THEM WITH LIKE COLORS AND USING TEMPERATURES BELOW 30°C. FOR ADDED PROTECTION, ESPECIALLY FOR LEGGINGS AND TOPS, WE SUGGEST PLACING THEM IN WASH BAGS BEFORE PUTTING THEM INTO THE WASHING MACHINE. THIS PRECAUTION HELPS MAINTAIN THE QUALITY AND INTEGRITY OF OUR PRODUCTS OVER TIME.

What's your return policy?

WE ARE DELIGHTED TO FACILITATE RETURNS AND EXCHANGES WITHIN A 30-DAY TIMEFRAME FROM THE DATE YOU RECEIVED YOUR ORDER. WHEN RETURNING ITEMS, KINDLY HANDLE THEM WITH CARE AND ENSURE THEY REMAIN IN THEIR ORIGINAL PACKAGING, UNWASHED, UNALTERED, WITH ORIGINAL LABELS AND TAGS INTACT. FOR RETURNS RESULTING FROM AN ERROR ON OUR PART, WE COVER THE SHIPPING COSTS. IN CASES OF CUSTOMER MISTAKES, SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. IT’S ESSENTIAL TO INCLUDE A VALID PROOF OF PAYMENT WITH ALL RETURNS, AND PLEASE BE AWARE THAT ALL PRODUCTS ARE SUBJECT TO INSPECTION. SHOULD YOU HAVE ANY INQUIRIES, DON’T HESITATE TO CONTACT OUR CUSTOMER SERVICE.

How do i return or exchange any item?

FOLLOW THE OUTLINED STEPS TO SUCCESSFULLY INITIATE THE RETURN OR EXCHANGE PROCESS: STEP 1: CONTACT OUR CUSTOMER SUPPORT INITIATE THE PROCESS BY SENDING AN EMAIL TO OUR CUSTOMER SUPPORT TEAM AT SUPPORT@FITOLOGY.STORE. REQUEST RETURN AUTHORIZATION, A VITAL STEP TO FACILITATE A HASSLE-FREE PROCESS. INCLUDE YOUR ORDER NUMBER AND CLEARLY ARTICULATE THE REASON FOR YOUR RETURN. STEP 2: AWAIT APPROVAL OUR DEDICATED CUSTOMER SUPPORT TEAM WILL CAREFULLY REVIEW YOUR REQUEST. UPON APPROVAL, YOU WILL BE ISSUED AN RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER. THIS UNIQUE IDENTIFIER IS CRUCIAL FOR TRACKING AND EXPEDITING THE RETURN PROCEDURE. STEP 3: RECEIVE DETAILED INSTRUCTIONS IN ADDITION TO THE RMA NUMBER, YOU WILL RECEIVE COMPREHENSIVE INSTRUCTIONS ON HOW TO RETURN YOUR FITOLOGY ITEMS. THESE INSTRUCTIONS COVER PACKAGING, SHIPPING GUIDELINES, AND ANY SUPPLEMENTARY DETAILS REQUIRED FOR A SMOOTH RETURN. BY ADHERING TO THESE STEPS, YOU WILL EFFECTIVELY COMMENCE THE RETURN PROCESS. SHOULD YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE. WE ARE COMMITTED TO ENSURING A SEAMLESS RETURN EXPERIENCE FOR YOU.

When can i get my refund and exchange items?

AFTER WE RECEIVE YOUR RETURN AND CONDUCT A THOROUGH INSPECTION OF THE ITEM(S), OUR PRIORITY IS TO PROMPTLY PROCESS YOUR REFUND. REFUNDS: EXPECT YOUR REFUND WITHIN 2-4 BUSINESS DAYS AFTER WE RECEIVE THE RETURNED ITEMS. THE EXACT TIMING MAY VARY DEPENDING ON YOUR PAYMENT PROVIDER. BE ASSURED, OUR COMMITMENT IS TO PROCESS REFUNDS SWIFTLY FOR A SEAMLESS EXPERIENCE. EXCHANGED ITEMS: FOR EXCHANGES, UPON RECEIVING YOUR RETURNED FITOLOGY GARMENTS, WE EXPEDITE THE PROCESS AND PROMPTLY DISPATCH THE NEW ITEMS. OUR OBJECTIVE IS TO MINIMIZE ANY DELAYS, ENSURING YOU RECEIVE YOUR EXCHANGED ITEMS AS QUICKLY AS POSSIBLE. IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS ABOUT THE STATUS OF YOUR REFUND OR EXCHANGE, DON’T HESITATE TO CONTACT OUR CUSTOMER SUPPORT TEAM. WE’RE HERE TO ASSIST YOU THROUGHOUT THE ENTIRE PROCESS.

Do i need to pay for my shipping for returns and exchanges?

YOU ARE RESPONSIBLE FOR COVERING RETURN SHIPPING COSTS UNLESS THERE IS AN ERROR ON OUR PART, SUCH AS SENDING THE WRONG ITEM OR SIZE. IN THE CASE OF A MISTAKE ON OUR END, WE WILL BEAR THE RETURN SHIPPING EXPENSES TO ENSURE A HASSLE-FREE EXPERIENCE FOR YOU. SHOULD YOU HAVE ANY QUESTIONS OR REQUIRE CLARIFICATION, DO NOT HESITATE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE.

Where can i track my order?

AS SOON AS YOUR PARCEL IS SHIPPED, YOU WILL RECEIVE AN EMAIL CONTAINING SHIPPING INFORMATION ALONG WITH A TRACKING NUMBER. THIS EMAIL WILL PROVIDE YOU WITH ALL THE DETAILS NEEDED TO TRACK YOUR ORDER. KEEP AN EYE ON YOUR INBOX FOR THIS NOTIFICATION, IF YOU HAVEN’T RECEIVED THIS EMAIL OR HAVE ANY CONCERNS ABOUT TRACKING YOUR ORDER, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM AT SUPPORT@FITOLOGY.STORE FOR ASSISTANCE . WE’RE HERE TO ENSURE YOU HAVE A SEAMLESS TRACKING EXPERIENCE.

OOPS, just made a mistake, i want to cancel or change my order, can you help me?

WE STRIVE TO PROCESS ORDERS PROMPTLY TO ENSURE QUICK FULFILLMENT. IF YOU WISH TO CANCEL OR MAKE CHANGES TO YOUR ORDER, PLEASE REACH OUT TO US VIA EMAIL AT SUPPORT@FITOLOGY.STORE, AND WE’LL DO OUR BEST TO ASSIST YOU. IF YOU HAVE ANY HESITATIONS OR NEED FURTHER CLARIFICATION, WE ENCOURAGE YOU TO EXPERIENCE OUR PRODUCTS FIRSTHAND. WE ARE CONFIDENT THAT YOU’LL LOVE THEM. IN CASE YOU DECIDE OTHERWISE, YOU HAVE THE OPTION TO RETURN THEM WITHIN 30 DAYS FROM THE DATE OF RECEIPT. JUST A FRIENDLY REMINDER, OUR 30-DAY RETURN GUARANTEE ENSURES YOU HAVE AMPLE TIME TO EVALUATE AND DECIDE ON YOUR PURCHASE.

WE OFFER TWO SHIPPING OPTIONS TO CATER TO YOUR PREFERENCES: FREE STANDARD SHIPPING: -WE PROVIDE FREE STANDARD SHIPPING USING USPS GROUND SERVICE. THIS OPTION TYPICALLY TAKES A STANDARD DELIVERY TIME. EXPEDITED SHIPPING/ SUPER FAST DELIVERY (2-5 DAYS): -FOR THOSE WHO PREFER A QUICKER DELIVERY, WE OFFER EXPEDITED SHIPPING. THE EXPEDITED OPTION ENSURES SUPER-FAST DELIVERY WITHIN 2-5 DAYS. PLEASE NOTE THAT THE COST FOR EXPEDITED SHIPPING WILL BE CALCULATED ONCE THIS OPTION IS SELECTED DURING CHECKOUT.

What payment options do i have?

WE OFFER A VARIETY OF CONVENIENT AND SECURE PAYMENT OPTIONS TO ENHANCE YOUR SHOPPING EXPERIENCE: -DEBIT CARDS -CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS) -PAYPAL -AMAZON PAY REST ASSURED THAT ALL PAYMENTS ARE PROCESSED SECURELY TO SAFEGUARD YOUR FINANCIAL INFORMATION. IF YOU HAVE ANY SPECIFIC PAYMENT-RELATED QUERIES OR ENCOUNTER ANY ISSUES DURING THE CHECKOUT PROCESS, PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM. WE’RE HERE TO ASSIST YOU WITH A SMOOTH AND SECURE PAYMENT PROCESS.

Do you ship internationaly?

YES, WE DO! OUR INTERNATIONAL SHIPPING IS TAILORED TO SPECIFIC REGIONS: USA AND CANADA: -FOR CUSTOMERS IN THE USA AND CANADA, WE USE USPS GROUND SERVICE FOR RELIABLE SHIPPING. EUROPE AND OTHER COUNTRIES: -FOR CUSTOMERS IN EUROPE AND OTHER COUNTRIES, WE USE THE EQUIVALENT SERVICE TO ENSURE A SMOOTH AND EFFICIENT DELIVERY EXPERIENCE. OUR GOAL IS TO MAKE OUR PRODUCTS ACCESSIBLE TO CUSTOMERS WORLDWIDE, AND WE STRIVE TO PROVIDE THE BEST SHIPPING OPTIONS FOR EACH REGION. IF YOU HAVE ANY SPECIFIC QUESTIONS ABOUT INTERNATIONAL SHIPPING OR NEED ASSISTANCE, FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM. WE’RE HERE TO HELP!

Do you ship to P.O. boxes?

NO, WE DO NOT SHIP TO PO BOXES. TO ENSURE A SECURE AND RELIABLE DELIVERY, WE RECOMMEND PROVIDING A PHYSICAL ADDRESS WHEN PLACING YOUR ORDER.

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Hi there. Thank you for reaching us.
Here are some common questions that we frequently receive from our customers. We kindly welcome you to find your concern and the answer to it. If you have more questions, mail us at support@fitology.shop, and we will reply to you during our office hours.

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